When using Before You Dig Partners to request underground service information for the first time, you will first need to register your contact details.
NOTE: If you are already registered on our Desktop site, your login will work identically on Mobile.
Tap the Register User link on the Login panel to go to the Registration Page:
Next, complete the form as shown below:
- Customer Details: Here you can enter your name and, if you’re requesting locates for your business, you can enter your company details. If you are a homeowner, selecting Homeowner under User type will auto-fill the Company and Industry fields.
- Electronic Contact Details: Provide at least one contact phone number. You will need to provide an email address so that we can send you an account validation email and confirmation emails after your request has been submitted. Some utility owners may also choose to respond via email.
- Miscellaneous Details: We ask a security question as a privacy precaution. This is only used if you are locked out of your account and unable to reset your password. We suggest picking an answer that only you will know - for example, you could set "Your Birthday" as "Goldfish". You can also opt-in to our newsletter at this step. Before proceeding you'll need to agree to our Terms and Conditions.
- Login Details: These are the details you will use to log in to the online service. Please note the Username and Password are case-sensitive. Most people use their email address as their Username. When choosing your password, it must be at least eight characters long, and contain at least 1 lower case, and upper case letter..
Tip: If you notice that any fields on the form are red, it means they have been entered in the wrong format or are not otherwise recognized by the system. After changing the info in these fields to the correct format they may remain red (e.g. Primary Phone #). This is normal. You may need to press the Sign Up button twice - the first click will get the system to re-read the form to recognize the change, then the second click will sign you up.
If you require assistance when filling in the contact details, tap on the grey question mark ? icons, and these will advise you on how to fill in each section. It is important that you answer the mandatory fields correctly otherwise facility owners may not be able to reach you.
After clicking Sign Up, you will be presented with a success message, and you will be sent a registration email with a validation link - this link must be clicked before you can begin requesting locates and will expire after 3 days. If you do not receive the registration email, please check your junk/spam folders, or email our contact centre at info@beforeyoudigpartners.com for assistance. Our Chat Agents are always available during business hours by tapping the Chat Widget at the bottom of your screen. Click here for more information on validating your account.