On occasion, you may find it necessary to change some of the information on an existing locate request. Rather than cancel your existing request and re-enter the information again, you can use the Ticket Edit function to make the changes required.
Using Ticket Edit allows you to anything from an incorrect phone number to an incorrect address. The function cancels your original ticket, and creates a new ticket with the corrected information, with a reference to the original ticket number for the notified facility owners.
Follow these steps to Edit the information on an existing ticket.
Find and Select the ticket you wish to cancel in your Ticket History.
This will then open your previous request for viewing.
On the right-side column, a series of options will be displayed. To Edit your request, select "Ticket Edit":
This will open a Ticket Edit dialog, where your reason for the Edit is entered. For example "To update address" or "To correct the map" are clear reasons:
Note: If your ticket is past due (past your intended Ticket Start Date), you will not be able to modify it's contents. A new ticket must be issued.
Select "Continue" to open the ticket for Editing.
Once in the ticket, you will be able to modify or change anything you like.
Note: Any modifications will require the Ticket Start Date to be re-entered, and will cause the original request to be Cancelled, and new ticket issues, which includes a new Ticket Number.