If you need to access tickets you have previously requested, on your Home screen, or under the Search Tickets section, you will see up to 5 of your most recent tickets. If the ticket you need to look at is shown here, click on the ticket to view its Summary page:
If you need to view an older ticket, it can be searched by clicking the Search Tickets button:
There are numerous search fields you can use, including:
Dropping down Sort By will offer three options to search by:
- Ticket Number - Search with exact ticket numbers (or within a range of ticket numbers)
- Ticket Type - Filters by Regular, Project, and Emergency-type tickets
- User Reference - if you used a reference name or number for the ticket, can be searched here
Additionally, searches can be broken down by:
- Created date - enter date ranges to bring up tickets submitted within those time frames
- Town/City - enter a locality name to bring up tickets requested in that area.
Click the Search button at the top-right to start the search for your tickets once the information is entered.
Matching tickets will then be listed below. Click to open the ticket's Summary Screen. This will display the ticket details and the notified facility owners.
From the Summary Screen, you can click the Actions button to perform different actions on the ticket:
Note that if the Action is grayed out, it is not accessible for that ticket.